Leveraging software as a service (SaaS) can provide significant advantages for businesses in need of tested digital solutions. However, maximizing the positive impact of this essential investment requires strategic implementation and ongoing management.
Jeff Moses, CEO of WorkForce Software, spoke with Forbes about how businesses can maximize their SaaS Investments by setting KPIs up front. Simply purchasing a license for new software isn’t enough. Organizations need a set of best practices to truly harness the potential of these tools and keep related costs in check.
“To maximize SaaS investments, businesses should align on project objectives and measurements up front,” Moses said. “Too often, we see misalignment in terms of both expectations and how improvements will be measured—especially during different phases of implementation. Plan to readdress project success measurements as you move from adoption to benefits realization, and don’t miss capturing your starting positions.”
