What makes a superb supervisor?
One psychological examine defines 5 elements of efficient supervision: help, belief, respect, time, and funding. Whereas there may be extra on the subject, to facilitate and implement these qualities into their work supervisors will need to have a superb toolset.
LiveHelpNow strives to help our prospects of their roles, and so we’re releasing our new characteristic, the Supervisors View. It is going to assist supervisors get all the knowledge they should provide help to their groups.
Supervisors View: Metrics on the Fingertips
Supervisors View provides real-time analytics to supervisors’ instrument arsenal.
It provides a stay snapshot of the entire LiveHelpNow account. A visible overview of brokers’ standing, it offers statistics and interplay breakdowns. The metrics embody common response occasions, longest durations, longest wait time, CSAT scores, in addition to different necessary KPIs.
The interplay breakdown on the backside lists all interactions for the day. A tab menu permits supervisors to modify over to a division and agent view to see particular metrics for every.
Filters can arrange all the knowledge by LiveHelpNow system, division, and agent.
This instrument can assist supervisors higher perceive their agent metrics, evaluation key KPIs, and create objectives in teh future.
