8 Best Remote Support Software Worth Considering in 2026

When I look at remote support tools, I’m thinking about the people who have to solve problems without being in the same room as the user: IT teams, help desk technicians, MSPs, and support leads. Whether they’re troubleshooting devices, restoring access, or supporting users across locations, the right remote support software can make that work faster, more secure, and less frustrating.

In this article, I’ve evaluated 8 of the best remote support software tools using G2 Data, verified user reviews, and hands-on product research. I’ll show you what each tool is best for, what G2 software reviewers say about using it, and the pricing details you’ll want to know before deciding which option fits your support workflow best.

NinjaOne is an endpoint management platform for IT teams and managed service providers (MSPs), with remote support built into a broader set of monitoring, patching, deployment, and management capabilities. I see it as especially relevant when remote troubleshooting needs to happen alongside other endpoint tasks; its 100% G2 user satisfaction score further reinforces how well it performs in real-world use.

Key features of NinjaOne:

• One-click and unattended remote access across distributed endpoints
• Multi-monitor control, file transfer, and command-line access
• Remote scripting and automation for routine support tasks
• Remote reboot and patching from the same management console
• Session recording and role-based access controls

Pros of NinjaOne as per G2 reviewers:

• Automation reduces repetitive support work. Reviewers praise its PowerShell and CMD tools, script library, and device-group actions for streamlining patching, monitoring, and deployment without relying on manual remote sessions.
• Customer support earns consistent praise. G2 reviewers highlight fast responses, proactive account managers, and one-to-one guidance. NinjaOne’s 93% quality of support score reinforces that strength.
• Remote access stays tied to endpoint management. Users value reaching devices from the same console used for patching and deployment, backed by 93% scores for unattended remote access and remote reboot.

Cons of NinjaOne as per G2 reviewers:

• Reporting can feel restrictive for tailored needs. Based on G2 reviews, standard dashboards cover daily monitoring, but specialized views may require filtering or exports. Teams using business intelligence tools can still extend reporting when needed.
• Built-in ticketing lags behind dedicated PSA tools. G2 reviewers note that native ticket handling works for straightforward requests, but customization feels limited as workflows grow complex. Many reviewers still call it a solid starting point that pairs well with a dedicated PSA tool.

Explore firsthand feedback from NinjaOne users. →

TeamViewer offers a broader portfolio spanning remote connectivity, digital employee experience, frontline operations, and enterprise remote access. I’m focused on its remote-support capabilities, including remote control, unattended access, file transfer, and multi-platform connections; its 92% multi-platform support score reinforces that cross-device reach.

Key features of TeamViewer:

• Real-time screen sharing and remote control across devices
• Unattended remote access for always-on endpoint support
• Cross-platform connectivity across major desktop and mobile systems
• File transfer, multi-monitor support, and Wake-on-LAN
• Session recording and secure access controls for remote support

Pros of TeamViewer as per G2 reviewers:

• Support sessions are quick to start. TeamViewer scores 93% for ease of use, and reviewers describe the interface as intuitive with little setup friction, helping technicians assist users faster.
• Cross-platform support adds flexibility. Its 92% multi-platform support score reflects easy connections across devices and operating systems without a VPN, with minimal effort required from end users.
• In-session tools keep troubleshooting efficient. TeamViewer scores 94% for screen sharing and 92% for file sharing, while reviewers value file transfer, multi-monitor support, and screen sharing in one session.

Cons of TeamViewer as per G2 reviewers:

• Licensing can feel expensive for lighter-use teams. According to G2 reviews, smaller organizations frequently flag pricing and occasional commercial-use prompts, though many still find the reliability worthwhile for regular remote support.
• Performance depends on network quality. G2 reviewers mention lag or brief drops on weaker connections, but describe TeamViewer as fast and dependable when bandwidth is stable.

Explore firsthand feedback from TeamViewer users. →

Zoho Assist is Zoho’s dedicated remote support and unattended-access product for IT help desks, MSPs, customer support teams, and enterprises. With on-demand support, unattended access, file transfer, diagnostics, and cross-platform coverage, I see it as a well-rounded option for smaller teams; 70% of its G2 reviewers are from small businesses.

Key features of Zoho Assist:

• On-demand and unattended remote support across distributed devices
• File transfer and multi-monitor navigation during active sessions
• Remote reboot, reconnect, and Wake-on-LAN for troubleshooting
• Session recording with text, voice, and video communication
• AES-256 encryption and multi-factor authentication for secure access

Pros of Zoho Assist as per G2 reviewers:

• The interface keeps support simple. Zoho Assist scores 94% for ease of use, and reviewers describe it as intuitive for both technicians and customers, with little learning friction.
• Sessions are easy to launch. Its 94% ease of setup score matches reviewer praise for shareable access links and straightforward unattended-access deployment that gets users connected quickly.
• Value for money stands out. Small teams and MSPs often say Zoho Assist delivers strong remote-support capabilities at a lower cost than pricier alternatives, making it appealing for budget-conscious teams.

Cons of Zoho Assist as per G2 reviewers:

• First-time connections can need some guidance. G2 reviewers note that non-technical users may have to download a lightweight app or clear antivirus restrictions, but reviewers generally find the process quick once that step is handled.
• Mobile support is less polished than desktop. Based on G2 reviews, users mention occasional keyboard quirks or lag on iOS and Android, making mobile support tricky. Desktop controls remain smoother and more dependable.

Explore firsthand feedback from Zoho Assist users. →

JumpCloud is a broader identity, access, and device management platform with Remote Assist built into the same environment. It combines endpoint administration with capabilities such as single sign-on (SSO), multi-factor authentication (MFA), and policy management, while its 93% ease of admin score on G2 supports its centralized approach.

Key features of JumpCloud:

• Live and unattended remote access for distributed devices
• Cross-platform support across Windows, macOS, and Linux
• Remote command execution and background troubleshooting tools
• Remote file transfer and multi-monitor session support
• Session logging and role-based access controls for secure administration

Pros of JumpCloud as per G2 reviewers:

• Centralized administration simplifies IT management. Reviewers like managing identity, devices, single sign-on (SSO), policies, and access from one console. Its 93% ease of admin score reinforces that fit for lean IT teams.
• Multi-platform support is a clear strength. JumpCloud scores 91% for multi-platform support, and reviewers praise its coverage across Windows, macOS, and Linux without relying on separate OS-specific tools.
• Identity controls strengthen remote administration. Reviewers value SSO, multi-factor authentication (MFA), and conditional access for reducing password-related support work while tightening access. Its 90% compliance score adds further reassurance.

Cons of JumpCloud as per G2 reviewers:

• Advanced configuration takes time to learn. According to G2 reviews, routine administration is straightforward, but deeper policies and integrations may require documentation and setup. Reviewers generally say the platform becomes much easier once that learning curve passes.
• The built-in password manager trails dedicated tools. G2 reviewers mention occasional autofill issues and a less polished browser experience, but many still value it as a convenient addition within JumpCloud’s broader identity platform.

Explore firsthand feedback from JumpCloud users. →

Datto RMM is a cloud-based remote monitoring and management platform built primarily for managed service providers (MSPs) and IT teams overseeing distributed endpoints. Alongside remote control, it brings together monitoring, automation, patching, scripting, and integrations such as Autotask PSA; its 90% ease of use score suggests that breadth remains manageable day to day.

Key features of Datto RMM:

• One-click HTML5 remote control for servers, laptops, and desktops
• Real-time endpoint monitoring with intelligent alerts and automated responses
• Custom scripting and automation for routine remote management tasks
• Automated patch management for securing distributed endpoints
• Native Autotask PSA integration for connected ticketing and support workflows

Pros of Datto RMM as per G2 reviewers:

• Monitoring and automation reduce repetitive endpoint work. Reviewers praise centralized dashboards, scripting, alerts, and automated responses, while Datto RMM’s 92% remote reboot score reinforces its strength in remote management.
• Kaseya integrations keep technician context together. G2 reviewers value Autotask and IT Glue for accessing tickets, documentation, and credentials with less switching, while native Autotask PSA integration connects RMM data with service operations.
• Patch management offers strong visibility and control. Reviewers value Windows and third-party patching, compliance status, automated policies, approvals, and device-level reporting for more structured endpoint maintenance.

Cons of Datto RMM as per G2 reviewers:

• Navigation can get dense in complex environments. Reviewers mention extra clicks in policy management and menus, especially for newer technicians. Once configured, though, they value the granular control and more efficient day-to-day administration.
• Web remote sessions can be slow to connect. Some reviewers report latency with Web Remote and Agent Browser under heavier workloads, but generally find troubleshooting dependable once connected.

Explore firsthand feedback from Datto RMM users. →

Atera is an IT management platform that combines remote monitoring and management (RMM), remote access, ticketing, patching, automation, and AI tools. It serves both MSPs and internal IT teams, and I see its 94% Ease of Use score on G2 as a useful signal that the broader platform remains approachable despite its range of capabilities.

Key features of Atera:

• Attended and unattended remote access via Splashtop and AnyDesk
• File transfer and multi-monitor support during remote sessions
• Remote session recording and simultaneous technician access
• Remote monitoring, scripting, and automation from the same console
• Encrypted sessions with two-factor authentication and audit logs

Pros of Atera as per G2 reviewers:

• The all-in-one platform reduces tool switching. Reviewers value having RMM, ticketing, remote access, and automation in one dashboard. Atera’s 95% ease of doing business with score supports that consolidated experience.
• Per-technician pricing scales predictably. G2 reviewers like managing unlimited endpoints without added per-device costs, making budgeting easier for MSPs and IT teams with growing fleets.
• AI-assisted automation saves time. Reviewers highlight Atera’s AI tools for speeding up scripting, ticket triage, and routine troubleshooting, helping lean teams reduce manual work.

Cons of Atera as per G2 reviewers:

• Reporting can feel limited for custom needs. G2 reviewers note that built-in dashboards cover everyday visibility, but tailored client reports may require exports. For routine monitoring, reviewers still find the standard reporting useful.
• The mobile experience is lighter than desktop. Based on G2 reviews, advanced scripting and ticket work can be more limited on mobile, though quick checks and status updates remain practical.

Explore firsthand feedback from Atera users. →

Action1 is a cloud-native autonomous endpoint management platform that combines patching, vulnerability remediation, software deployment, and remote desktop capabilities. Remote support sits within that larger remediation workflow, while 96% scores for both ease of use and ease of admin on G2 suggest that managing those functions remains relatively straightforward.

Key features of Action1: