Approximately 50% of existing headcount qualified as freelancers / ICs performing very short-term creative work on an unpredictable, as-needed basis. These workers required rapid onboarding and payment and were uninterested/unwilling to participate in the typical onboarding procedures associated with most staffing/payrolling programs. Training them was actually taking more time than simply onboarding them. A significant portion of freelancer onboarding was being performed by hiring managers, causing issues with both speed and accuracy (especially during peak volumes). Additionally, the standard payment terms (60+ days) were not conducive to short-term freelancers. The end result of these various challenges was a highly manual, inaccurate, and slow talent acquisition process that was frustrating to both hiring managers and freelancers.
