6 AI Customer Support Agents Software I’d Consider in 2026
I evaluated the top AI customer support agent software to identify the best platforms for modern customer support teams. These ...
Tag: Customer
Cyberattack on logistics giant CEVA delivers customer data into the wrong hands
cyber-crime Valve, Bol, ING, Ajax, and others affected as pwnage disrupts eight European warehouses A cyberattack on logistics giant CEVA ...
Vendor confirms attackers reached customer networks as second hotfix lands
networks Attackers turned admin access into a route downstream, while N-able tells N-central customers to patch – again N-able has ...
B2B Customer Communities Need An AI-Powered Reboot
If you’re a B2B community manager and a fan of epic adventures, the blockbuster film The Odyssey might feel…familiar. Dedicated ...
What Optimizely Customer Zero Teaches About Agentic AI Governance
This is the story behind writing Customer Zero Case Study: Optimizely Shows AI Success Requires Operating Model Governance. When I ...
US Federal Government Customer Experience Suffers Its First-Ever Significant Decline
Each year, Forrester publishes its US Customer Experience Index (CX Index™) rankings, benchmarking CX quality across 11 industries plus the ...
Chick-fil-A Customer Accounts Hacked in Credential Stuffing Attack
Chick-fil-A is notifying customers that hackers accessed their loyalty accounts during an automated credential stuffing campaign targeting the company’s website ...
How AI Impacts The Customer Service Job Market
We know that companies right now are heavily investing in customer service technologies with embedded AI capabilities. Companies are using ...
Top 7 AI Customer Support Agents (2026)
The market is flooded with AI customer support agents. Almost none of them are built for games. Analysts expect AI ...
How to Improve Customer Service: 13 Strategies That Work
TL;DR: Improving customer service comes down to five levers: clear standards, skilled and supported people, processes that remove friction, tools ...