24/7 Support Expectations in Modern Games
Players don’t wait to run into problems during business hours. They run into them when a clan event is live, ...
Tag: games
Designing Seamless Support Journeys for Cross-Platform Games
Picture this: a player hits a purchase bug on console, switches to mobile to keep playing, and ends up filing ...
Why Automation Is the Backbone of Support in Free-to-Play Games
Player support used to be reactive. A player encountered a problem, sent an email, and waited sometimes days for a ...
How Real-Time Support Improves Player Retention in Competitive Games
When a player hits a bug mid-match or loses progress after a purchase, frustration builds fast. A single delay in ...
How In-Game Feedback Can Save Your Game’s Ratings
App store ratings can make or break a game’s success. One surge of negative reviews can tank discoverability, stall downloads, ...
xAI Is Paying Six Figures for an AI Video Games Tutor
xAI wants to hire someone who “has dedicated a lot of time to playing video games,” according to the job ...
Helpshift Transformed Customer Support for TrailMix Games
When TrailMix Games launched their hit game “Love & Pies” in 2021, they didn’t have a proper support system behind ...
How Much MrBeast Paid to Create Amazon’s ‘Beast Games’
On the Amazon reality show "Beast Games," contestants participated in a potato sack race, tower climbing task, and coin collection ...
15 Team-Building Games That Even the Office Grouch Will Love
Have you walked into a meeting where your team sits silently, staring at their screens like they’re watching paint dry? ...
AI-Assisted Search Will Change the Pay-To-Play Games for Marketers
Are you ready for AI-assisted search paid advertising? Whew … a lot of buzzwords in that one question. That’s the ...