The Hard ROI & Sustainability Impact of Visual AI Service and CX
In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. ...
Tag: Sustainability
Do Emissions Credits Skew Sustainability Reporting?
A review of emissions reports from Google, Microsoft, Meta, and Apple by The Guardian revealed that actual emissions could be ...
ESG and sustainability – The ultimate guide
In this guide, you’ll learn the basics of ESG and sustainability, two critical components for modern business success. BPM draws ...
Back To Square One For Sustainability Maturity
It’s been three years since we introduced Forrester’s first Sustainability Maturity Model. Although the model still holds, a lot has ...
What is Carbon Accounting? Business-critical Sustainability Guide
Emissions accounting, greenhouse gas (GHG) accounting, carbon accounting, carbon footprint, carbon inventory, GHG inventory and carbon management – all synonymous ...
Digitize Your Workflow For Sustainability And Accessibility
This blog is part two of a series of blogs on changing consumer behaviors and ways to reduce your carbon ...
Scoring Our 2023 Sustainability Predictions: How Did We Do?
In 2023, Forrester published our inaugural sustainability predictions. Our predictions covered some of the most pressing global issues of environmental ...