There is little mystery in how to achieve operational and financial excellence over so many years, suppliers, clients, and payments. It requires an ongoing commitment to invest in the three pillars of success.
- Technology: Pinnacle invests in technology and constantly improves our footprint. We focus on scalability, security, automation, and data transparency. We leverage major market-leading platforms such as Workday (HCM and financials), UiPath (robotics & automation), and Tableau (data visualization).
- Process: Scalability and excellence require processes to be well defined and documented, but flexible enough to grow with the business. Pinnacle leverages best practices in process management such as SOPs, checklists, SLAs/KPIs, and lean operating principles while relying on our people and culture to maintain flexibility, speed, and critical thinking.
- People: Even with the best technology and process, it is ultimately people who ensure that it all works. Talented and hard-working people with strong attention to detail are critical. Pinnacle continually invests in our people; we hire skilled professionals that understand the why behind the Pinnacle way of operating.
- Culture: A culture of transparency and limited hierarchy facilitates an environment where people are willing to ask questions and admit to not knowing how to do certain things. This ensures that problems aren’t simply swept under the rug, only to appear down the road as payment errors or delays.
