TL;DR: Which is the best AI note-taking software?
Microsoft Teams leads the Fall 2026 AI Note-Taking Software Grid with a G2 Score of 88. But the most useful pick depends on where your meetings happen and what you need to do with the notes:
- Microsoft Teams: Best for meeting notes inside Microsoft 365. G2 Score: 88.
- Zoom Workplace: Best for AI notes in video-first meetings. G2 Score: 81.
- Fathom: Best for dedicated meeting summaries and action items. G2 Score: 77.
- Krisp: Best for noise-free meeting capture. G2 Score: 66.
- Slack: Best for turning huddles into team knowledge. G2 Score: 64.
Meeting notes are only useful if people can find decisions, verify what was said, and act on follow-ups. I compared five of the best AI note-taking software tools using G2’s Fall 2026 Grid Report and recent user feedback. The shortlist covers both dedicated assistants and broader meeting platforms, which is why workflows matter as much as scores.
The products below are ranked by G2 Score. I evaluated the experiences users describe around transcription, summaries, action items, collaboration, and practical limitations.
5 best AI note-taking software tools at a glance
| Tools + G2 rating | Pricing plans | Key features | Best for |
| Microsoft Teams 4.4/5 |
Teams Essentials: $4/user/month; Microsoft 365 Business Standard with Copilot: $23.50/user/month (annual billing) | Meeting recordings and transcripts; Copilot-assisted recap options; chat, files, and tasks | Microsoft 365 teams needing meetings, transcripts, and coordinated follow-up |
| Zoom Workplace 4.5/5 |
Basic: Free; Workplace Pro: $14.16/user/month (annual billing, listed USD price) | AI Companion meeting summaries; meeting questions; recordings, chat, docs, and tasks | Remote teams hosting recurring meetings, workshops, and client calls |
| Fathom 5.0/5 |
Free plan; Premium: $16/user/month; Team: $15/user/month, two-seat minimum (annual billing) | Transcription; AI summaries; action items; searchable recordings; CRM workflows | Sales, consulting, and smaller teams that need structured meeting follow-ups |
| Krisp 4.7/5 |
Core: $8/user/month; Advanced: $15/user/month (annual billing); Enterprise: custom | Noise cancellation; bot-free meeting notes; transcription; summaries; speaker mapping | Remote professionals, support teams, and frequent callers with noisy audio |
| Slack 4.5/5 |
Free; Pro: $7.25/user/month; Business+: $15/user/month (annual billing) | AI huddle notes; channel and thread summaries; searchable conversations; integrations | Channel-based teams relying on huddles, chat, and shared project context |
AI features vary by eligibility. Confirm regional prices, feature entitlements, and quotes before purchase.
How I determined the best AI note-taking software
I used the Fall 2026 G2 Grid to order the five products and analyzed approved G2 reviews submitted from October 2025 through October 2026. For Teams, Zoom, and Slack, I gave more weight to reviews discussing meeting notes and recaps rather than general communication features.
- Capture quality: Transcripts, speakers, summaries, and action items.
- Workflow fit: Meeting-platform support, search, sharing, and integrations.
- Real-world friction: Missed recordings, inaccuracies, noise, app performance, and settings.
- Cost and rollout: Relevant paid-tier access, permissions, adoption, and vendor support.
To qualify for inclusion in the AI Note-Taking category, a product must:
- Capture and convert conversations into accurate, real-time text
- Provide AI-powered capabilities to condense long conversations into concise summaries
- Integrate with video conferencing platforms and CRM tools
- Provide the ability for teams to share notes and collaborate on follow-up action items
- Support multiple languages and understand various accents to ensure accuracy
1. Microsoft Teams: Best for meeting notes inside Microsoft 365
Quick verdict
- Grid position: Grid Leader: G2 Score 88, with 94% for meeting needs met and 95% for ease of setup.
- Best fit: Best fit: Companies whose meetings and documentation already run through Teams, SharePoint, and Outlook.
- Key limitation: Watch: Recent reviewers flag memory consumption, occasional lag, and difficulty locating past meeting context.
| Microsoft Teams at a glance | |
| Key features | Meeting recordings and transcripts; Copilot-assisted recap options; chat, files, and tasks |
| Pricing | Teams Essentials: $4/user/month; Microsoft 365 Business Standard with Copilot: $23.50/user/month (annual billing) |
When conversations, documents, and follow-up tasks are spread across different apps, meeting notes can lose their context. Microsoft Teams reviewers value keeping calls, group chats, recordings, and shared files together. For organizations already using Microsoft 365, this gives colleagues a familiar place to revisit discussions without rebuilding the meeting history elsewhere.
Transcripts and recordings help people catch up after a meeting. Recent G2 reviewers mention the convenience of Copilot-related summaries, captions, and access to conversations alongside OneDrive and SharePoint files. That connection is useful when a team needs to turn meeting context into coordinated follow-up rather than circulate another standalone document.
The Fall 2026 AI Note-Taking Grid® gives Teams a G2 Score of 88, the highest on this shortlist, with 91% for summary generation and 90% for speech-to-text transcription. Its 94% ease-of-use score also exceeds the category average of 93%, supporting its fit for teams that want AI meeting support inside an established collaboration suite.
The exact AI recap experience deserves a plan-level check. Some reviewers note that transcripts need correction or that the desktop app can be resource-intensive. I would test Copilot eligibility, meeting permissions, and how reliably summaries capture decisions before including these capabilities in a wider Microsoft 365 rollout.
2. Zoom Workplace: Best for AI notes in video-first meetings
Quick verdict
- Grid position: Grid Leader: G2 Score 81 and 93% ease of use.
- Best fit: Best fit: Zoom-centered teams that want meeting summaries in their existing call platform.
- Key limitation: Watch: Reviewers cite interface clutter, resource use, and uneven summary quality.
| Zoom Workplace at a glance | |
| Key features | AI Companion meeting summaries; meeting questions; recordings, chat, docs, and tasks |
| Pricing | Basic: Free; Workplace Pro: $14.16/user/month (annual billing, listed USD price) |
When video calls anchor the workday, having meeting notes in the same place can simplify follow-up. Zoom Workplace reviewers appreciate how easily teams can join calls, share screens, and retrieve recordings. Its AI Companion features build on that familiar meeting workflow, allowing participants to review discussion points after a call.
G2 users describe time saved by AI-generated meeting summaries, especially when they need to remember decisions or send an update to colleagues who missed the meeting. The combination of recordings, chat, and meeting recaps gives distributed teams several ways to revisit what happened without manually reconstructing every detail.
Zoom earns a G2 Score of 81 and 81 Satisfaction in the Fall 2026 AI Note-Taking Grid®. Its 94% meets-requirements and 93% ease-of-use scores help explain why it appeals to teams that want note-taking features within an existing video-first platform. The supplied Grid does not provide comparable feature-level note-taking scores for Zoom, so I have not inferred them.
Summary completeness is worth checking with real meeting examples. A few reviewers find that a recap may miss details or that the broader interface takes time to navigate. I would test AI Companion availability for your plan, summary quality across meeting types, and the notification and retention controls before enabling it across the organization.
3. Fathom: Best for dedicated meeting summaries and action items
Quick verdict
- Grid position: Grid Leader: 95 Satisfaction score and 99% likelihood to recommend.
- Best fit: Best fit: Teams prioritizing actionable summaries and follow-up capture over a full collaboration suite.
- Key limitation: Watch: Speaker labeling, unusual names, and plan limits can still need manual review.
| Fathom at a glance | |
| Key features | Transcription; AI summaries; action items; searchable recordings; CRM workflows |
| Pricing | Free plan; Premium: $16/user/month; Team: $15/user/month, two-seat minimum (annual billing) |
When meetings move quickly, taking notes can compete with listening. Fathom reviewers appreciate being able to focus on the conversation while the software records it and prepares a structured recap. Its appeal is straightforward: decisions, key topics, and follow-ups are easier to revisit after the call.
Action items are central to that experience. Recent G2 reviews describe clearly separated discussion topics, searchable recordings, and summaries that reduce the need to rewrite meeting notes. For consultants, client-facing teams, and project leads handling several calls a day, those records make it easier to carry context into the next conversation.
Fathom has a G2 Score of 77, but stands out on focused note-taking measures: 97% for summary generation, 96% for transcription, and 96% for action-item extraction in the Fall 2026 Grid®. Its 97% ease-of-use score and 98 NPS reinforce the positive feedback from reviewers using it primarily for meeting capture.
A short pilot will help establish how much editing your team needs to do after each call. Some reviewers mention speaker-name corrections or the assistant joining a meeting unexpectedly. I would test attendee controls, speaker identification, and which advanced summaries or team-sharing features are included in the intended plan.