I do know, I do know. It’s busy on the market.
The demand for agent-assisted service is relentless (wasn’t that AI-driven chatbot going to scale back 
workload?). Your crew is juggling buyer workload throughout channels—cellphone, chat, social media, et al.—and it feels a bit like taking part in whack-a-mole. Forecasts aren’t as correct as they may very well be, and the unknowns driving the work are, nicely, unknown. Conserving everybody updated on service and coverage modifications is a problem—and a drain on the capability you thought you had.
So, whilst you’re ready for the guarantees of ChatGPT to materialize—can your brokers get only a bit extra achieved? Learn extra in my ICMI article.
