“Not every little thing that counts might be counted,” and “not every little thing that may be counted counts.” This citation is typically attributed to Albert Einstein and although the supply is just not totally clear, the message is. And it’s honest warning. We’ve received to be conscious in regards to the metrics we set up and the way a lot we learn into them. We have to take care how we use them to information selections.
In a latest Lynda.com course that I recorded, I focus on widespread pitfalls when establishing and utilizing service metrics. You would possibly discover the next video helpful as you take into account how to make sure your metrics are targeted on what issues most.
Pitfalls to keep away from from Service Metrics for Buyer Service by Brad Cleveland
