Need to at all times preserve your brokers productive?
How about making certain your clients are glad with the help they obtained?
These are among the many prime targets any help group is trying to attain.
However let’s be sincere: Zendesk alone can’t aid you do all of it.
There’s at all times lacking suggestions, poor inside communication, or messy shift schedules that have to be fastened.
So we’re protecting 7 of the most effective Zendesk integrations you may want so as to add to your tech stack this yr — every for a unique goal.
Greatest Zendesk integrations in your help group
1. Kaizo – for high quality assurance and workforce engagement
Kaizo’s Zendesk integration helps customer support group managers help their brokers via quite a lot of processes together with QA, abilities growth, and even efficiency enchancment. Its AI-based options velocity issues up for large help groups by empowering managers, streamlining workflows, and serving to brokers decide to long-term growth targets.
- Kaizo’s Missions present your brokers with personalised targets each single week based mostly on their earlier efficiency, all data-driven.
- The Mission Middle permits managers to regulate targets, verify brokers’ efficiency in real-time, and schedule 1:1 conferences or teaching classes with brokers to current the outcomes and supply suggestions.
- QA Insights aid you determine root causes of service errors and largest alternative factors in your brokers in addition to see which standards are being adopted the most effective.
2. Tymeshift – for shift administration
Tymeshift helps you to create shifts and assign them to brokers inside Zendesk. You possibly can then monitor the standing of every shift, together with which brokers are at the moment working it and whether or not they’re on time or late. This helps you retain monitor of what number of brokers can be found for every shift, so you’ll be able to guarantee there’s at all times somebody obtainable to reply tickets when clients need assistance.
Luis O., Head Of Buyer Service, additionally finds this device related for administration groups trying to create easy studies:
“The system is well built-in with our ZD CRM, and the reporting and intraday performance may be very user-friendly. My administration group makes use of it day by day with little or no to no points. The reside dashboards additionally make managing our distant group far more efficient.”
3. SurveyMonkey – for managing buyer suggestions
Use SurveyMonkey to assemble suggestions from clients (and different stakeholders). Via their ready-made survey templates, you will get suggestions on quite a lot of matters (together with buyer help expertise).
Tip: You’ve gotten all kinds of choices to customise suggestions surveys to match your model as nicely. Then, share surveys with clients via e mail, social media, and even your web site. The SurveyMonkey analytics instruments offers you an entire overview of the final sentiment so that you gained’t need to manually dig via the information.
Bhavik C., Marketing consultant, lists the convenience of use as certainly one of his prime causes for utilizing SurveyMoney:
“Customers might simply develop and distribute surveys utilizing SurveyMonkey’s user-friendly interface.”
4. Ada – for rushing up ticket decision time
Ada’s Ada Glass product is a chatbot that helps companies resolve easy tickets routinely with no participation from any agent. This manner, every time an individual reaches out, they’ll first discuss to a bot within the Ada chat window so widespread tickets that don’t require the involvement of an agent will be fastened on the spot. A chatbot like this can be a excellent choice for those who’re making an attempt to resolve tickets sooner or just don’t have the assets to offer 24/7 help.
Julian G., Assist Lead, says in a G2 assessment that Ada has vastly contributed to bettering his group’s workflow:
“Discount in ticket submissions that don’t have to be answered by an agent, there are lots of enhanced options that may personalize and automate bot actions. This in flip impacts my group’s potential to deal with extra crucial strategic targets.”
5. Fullview – for recordings and co-browsing
This Zendesk integration facilitates co-browsing and session replays to maintain issues in context and velocity up ticket decision. With replays, you’ll be capable of see precisely what points a person skilled earlier than they reached out. If you’re prepared to offer a repair, leap on a co-browsing session that permits you to draw on a person’s display screen and take management of issues your self.
Gaurav Okay., Product Engineer, now is aware of how their clients assume and behave inside the product:
“FullView helped us navigate via replays of the shoppers utilizing our product and this solely helped us uncover and rectify a whole bunch of bugs and glitches within the product. We even discovered a number of points which in any other case had handed our inside check suites and QA. ”
6. Intercom – for inside communication
Whereas lots of you may be utilizing Intercom as an alternative choice to Zendesk, there’s an official Intercom-Zendesk integration for buyer help groups that want a bit extra readability into the best way they impart and share suggestions internally. Integrating Intercom with Zendesk supplies extra context to brokers in order that they’ll resolve points sooner. One such perception is getting reside buyer exercise knowledge through Intercom straight in your Zendesk app.
Tip: Notice that you could customise precisely the way you see this knowledge in Zendesk and even sync person tags again into the primary Intercom app.
Alexis D., Buyer Success Supervisor, shared her ideas through Capterra on how Intercom has been an amazing expertise:
“We now have been capable of resolve buyer questions in a a lot faster time just because we are able to entry assist articles faster, get different group members in on the dialog extra simply, and use integrations like co-browsing and attaching assist articles to resolve an issue extra rapidly.”
7. Increase.ai – for communication automation
Increase.ai is a Zendesk chat integration that depends on AI to scale back buyer help prices and enhance your CSAT scores. It helps you construct conversations in your self-service options so you’ll be able to present 24/7 help throughout a variety of channels.
On prime of this, this Zendesk integration guarantees to assist customers develop ROI by automating chat and even offering over-the-phone customer support via conversational AI.
On Capterra, Kjell Olav H., Senior Marketing consultant, says that Increase.ai is without doubt one of the best-in-class conversational AI options:
“Increase.ai’s Conversational AI platform is a pleasure to work with. It’s outfitted with all the required enterprise options, straightforward to make use of (with out coding), and intensely scalable attributable to world-class NLU. It’s straightforward to combine with different methods and buyer channels, enabling clients to develop transactional Digital Assistants.”
So, which Zendesk integration must you select?
You gained’t want all of those Zendesk plugins. Be sure to first select those that aid you repair your instant challenges. [You can always introduce more Zendesk add-ons in time as long as your workflows don’t get too cluttered.]
A Zendesk app integration like Kaizo can assist with a number of ache factors by serving to you:
- Automate your QA workflows
- Improve your group’s efficiency outputs via agent teaching
- Get real-time notifications on agent and group efficiency
- Set clear targets for buyer help representatives to enhance their efficiency
- Automate reporting
- And extra!
Set up Kaizo to superpower your help brokers with nice QA, teaching, and administration.
