What do you do if customer demand outstrips supply? What if there are more customers than the capacity that you have? After all, you can’t add more seats in the restaurant. The ski lift line, parking spots, checkout lanes are all finite. So what can you do?
This video, from my LinkedIn Learning course “Customer Service: How to Manage Your Customer Queues,” encourages you to consider four general categories of options. Watch now to learn more.
Managing perceptions when capacity is limited from Customer Service: How to Manage Your Customer Queues by Brad Cleveland
