Tag: Gaming

A patch drops. A quest chain breaks. Somewhere between the patch notes going live and your first support shift checking ...

Average resolution time is the average elapsed time between a player raising an issue and that issue being fully closed, ...

Downloads peaked. The acquisition era is ending. According to mobile gaming market statistics, the global market is on track to ...

Not long ago, community management sat at the edge of a studio’s org chart, a Discord server and a social ...

Your players do not care how many channels you support. They care about one conversation. Most omnichannel customer support platforms ...

Removal counts make a moderation team look busy. They say nothing about whether your community is actually healthy. A studio ...

Toxicity is not a personality problem confined to a handful of trolls. The data from studios that have studied it ...

There is no best content moderation platform. There is only the best fit for your content, your scale, and your ...

Fraud and cheating in gaming are not one problem with one fix. They are a layered threat that spans your ...

Toxicity is a revenue problem before it is a community problem. Players spend roughly 54% more on games they consider ...