TechSee’s Sophie AI merges voice, visible, and textual content interactions to assist service groups resolve any questions or points utilizing pure language and intuitive visible steerage.
NEW YORK, September 27, 2023 – TechSee, the main firm for distant visible experiences, immediately proclaims that it has launched Sophie AI, the primary MultiSensory AI Agent for customer support. Sophie AI is designed to ship human-like experiences that convey distinctive CX at a fraction of the associated fee. Totally customizable and adaptable to any model or enterprise, it gives the “mind” to humanize automated customer support interactions. To create Sophie AI, TechSee collaborated with key design companions all over the world, working carefully to grasp the wants and challenges of enterprise firms, together with TechSee’s first launch associate, Resideo Applied sciences, the worldwide supplier of Honeywell House sensible thermostats and First Alert options that present residence consolation, life security and safety to over 150 million houses globally.
Sophie AI is a mix of superior applied sciences together with Generative AI, LLM, Laptop Imaginative and prescient AI, Augmented Actuality, and voice and sentiment evaluation packaged right into a digital agent that may see, hear, discuss, perceive, information, and instruct each prospects and brokers.
Sophie AI is designed particularly for the service trade to deal with any kind of interplay, with the flexibility to grasp visible, voice, and textual content and ship automated service with out compromising on buyer satisfaction. As well as, it may be deployed inside any current communication channel, together with cellphone, net, message, video, and social. Bringing limitless scale to service groups. Sophie AI constantly learns and evolves by pulling information from reside buyer and agent interactions.
Sophie’s MultiSensory AI will assist service leaders:
- Resolve buyer points immediately: Sophie understands and responds to buyer queries in pure language, utilizing visible automation to see issues and information customers to full decision.
- Present intuitive customer support: Sophie situationally makes use of textual content, voice, and visuals to grasp context and reply buyer questions extra precisely than conventional interactions.
- Obtain a sooner path to Generative AI coaching, for well timed affect: Textual content-only AI can take quite a lot of effort and time to coach and optimize. Sophie AI makes use of a fusion of securely uploaded and noticed textual content and visible service information to speed up AI time-to-market.
Eitan Cohen, CEO of TechSee stated “Sophie AI is a breakthrough for service groups, serving to enterprises obtain rather more with much less. Gone are the times with a restrict on the variety of brokers you’ll be able to practice and deploy. We’ve got harnessed the facility of visible, LLM, and voice AI to create the primary really MultiSensory AI agent.” He added: “With rising strain to offer flawless CX experiences to prospects with restricted assets, Sophie is a game-changer for organizations that must scale their efforts in a manner that’s cost-efficient however doesn’t compromise on an distinctive service expertise for the shopper.”
Richard Shaw, Vice President, Buyer Expertise at Resideo and member of the TechSee Buyer Advisory Board, added: “Bringing customer-centric innovation to the desk is core to each TechSee and Resideo, and we’re honored to be the primary design associate for this groundbreaking, MultiSensory AI launch. TechSee’s capabilities are already remodeling the way in which our groups assist and work together with prospects, and this launch will proceed to ship on our imaginative and prescient of offering enhanced buyer experiences at scale.”
About TechSee
TechSee is the main MultiSensory expertise platform that allows enterprises to ship higher buyer assist, improve service high quality, and scale back prices by means of AI and repair automation. Powered by Sophie AI, TechSee’s patented laptop imaginative and prescient / generative AI hybrid, enterprises are deploying digital brokers that may see, hear, perceive, and information prospects, delivering human-like service.
TechSee is utilized by over 1,000 enterprise corporations in additional than 53 international locations all over the world. Acknowledged by Gartner as a Cool Vendor in Buyer Service, TechSee’s know-how has gained a number of awards. The corporate is headquartered in Tel Aviv, Israel.
