Pinnacle has important experience with uncooperative MSP suppliers, notably throughout program transition. In consequence, we now have developed deep expertise in knowledge extraction and transformation, coupled with a sturdy VMS implementation methodology that we will apply to any business VMS. In consequence, we will function with solely minimal cooperation from the legacy MSP and/or VMS – which on this case occurred to be the identical agency.
As in all transitions, suppliers have been notified of program transition as of a selected date. Pinnacle was in a position to develop all program documentation, onboarding materials, and data extractions on time and without the support of the legacy MSP. Additionally, our deep expertise in VMS implementation and configuration enabled us to design a seamless and accurate data transfer process.
In addition to our data extraction and transformation, Pinnacle identified a number of compliance errors and ongoing risk that we were able to mitigate either pre-transition or shortly thereafter. The end result is a highly performing program with a commercial VMS solution that meets the clients rigorous compliance and reporting needs.
