World Platform Resolution within the Communications Business

A world chief in delivering modern communications and expertise options had a mission “to present people the power to do extra on this world.” Nevertheless, disparate techniques and processes grew more and more complicated with every merger and acquisition. An end-to-end built-in international platform resolution was required to drive ongoing operational excellence.

Non-enriched, non-integrated, latent information have been creating bottlenecks within the order administration and billing course of, leading to a mean 4-month quotes-to-billing lifecycle. As well as, complicated enterprise processes drove complicated IT techniques and vice versa.

Pinnacle helped develop a single international platform that offered an end-to-end built-in gross sales, ordering, provisioning, and billing system. Key capabilities included:

• Simplified entitlement based mostly on pricing
• 100% order-to-billing flow-through
• Optionless provisioning workflow
• Merchandise billed globally from single biller

• Dramatically improved operational lifecycles
• Quote-to-Order lowered from 4 months common to 4 days max
• 67% discount in particular pricing touches
• Provisioning interval lowered by 17 days
• 5 out of 11 workflow steps automated