Pinnacle accepted the shopper’s current MSP contract, pricing, charges, KPIs and different phrases and circumstances with out modification. We instantly started working with Beeline VMS to carry out an entire cutover from the previous MSP to Pinnacle inside 60 days of notification (be aware: 45-60 days is typical). We additionally employed one of many former MSP’s on-site personnel that had distinguished herself to the shopper.
Throughout the preliminary 90 days of go-live, Pinnacle baselined all program operations in line with the agreed upon KPIs and SLAs, figuring out vital gaps in earlier operations. We evaluated supplier performance and began distributing jobs to the highest performing suppliers by labor category. We also added strong diverse suppliers to the portfolio. Most importantly, we significantly improved overall quality, fill rates, cycle times, and attrition, particularly with respect to IT positions.
In the client’s call center operations, we were able to fill all positions within record time and at reduced rates – an outcome that had never before been achieved.
