How to Keep Agents on Side When You Change Their Shift Patterns
Shift patterns are more than just boxes on a rota. They influence how people sleep, how they spend time with ...
Tag: Patterns
How to Change Your Shift Patterns – Without Losing Your Best Agents!
Changing shift patterns can be stressful for everyone across the contact centre, but sometimes needs must – whether ...
Reading Patterns Can Help Us Optimize Content
A good way of understanding how your users are engaging in the content to begin with because you could use ...
Radware’s International Risk Evaluation Report Unveils Shift in Denial-of-Service Assault Patterns in 2023
Cybersecurity and software supply options supplier, Radware, has launched its First Half 2023 International Risk Evaluation Report, shedding gentle on ...