Celebrating 25 years of trusted support
You may already know Tech Helpline as the place to turn when your printer freezes, your email gets a glitch, or a software update creates a problem. But are you taking advantage of everything your Tech Helpline benefit offers?
For 25 years, Tech Helpline has helped real estate professionals solve technology problems, make smarter equipment decisions and keep their businesses moving. What began in 2001 as a response to Realtors struggling with computers, printers and software has evolved alongside the technology agents and brokers use every day.
Owned and operated by Florida Realtors, today, more than 730,000 real estate professionals across North America have access to Tech Helpline through their MLS, Realtor association or brokerage. Here are several ways to get more value from this trusted member benefit.
Call before a small problem becomes a big one
Technology problems rarely arrive at a convenient time. Your browser may hang endlessly. Email may stop downloading when you are waiting for an offer. A smartphone camera may fail when you need photos for a new listing.
It can seem convenient to keep troubleshooting on your own, searching online for solutions or repeatedly trying the same fix. But that can quickly turn a five-minute problem into an hour of lost productivity.
Contact Tech Helpline sooner. Its bilingual, U.S.-based analysts understand the urgency of real estate deadlines and the technology agents depend on to serve clients. They can help diagnose the problem and walk you through the solution before it disrupts more of your day.
Bring more than one question
Have several technology questions piling up? You do not have to choose only one.
Unlike support from the big-box store services, Tech Helpline analysts do not rush members or limit them to a single issue during an interaction. You might begin with an email problem and then ask about connecting a printer, organizing mobile apps or fixing a microphone before your next virtual meeting.
Tech Helpline’s real estate-centric analysts meet callers at their level: whether they are highly tech-savvy or need step-by-step guidance. The goal is to make every interaction friendly, useful and personal while helping you get back to business.
That approach is one reason MLSs and Realtor association members consistently rate Tech Helpline as either their most, or one of their most, valued member benefits.
Get advice before buying new technology
Tech Helpline is not only for fixing something that has already broken. Analysts can also help you make better technology decisions before you spend money.
Are you comparing monitors for your home office? Do you need a microphone or webcam for virtual meetings? Are you considering a portable drive, new laptop or other mobile equipment?
An analyst can help you think through how you plan to use the device, what features matter and whether it will work with your current setup. That guidance can help you avoid buying technology that is overly complicated, incompatible or poorly fitted for your business needs.
Ask about the full range of technology you use
Real estate technology extends far beyond computers and printers. Tech Helpline assists with all types of software, operating systems, browsers, mobile devices, cloud-based tools and more.
Smart home technology adds another category. Agents may need help connecting security cameras, doorbells, thermostats, lighting systems or internet-enabled appliances before a showing or open house. Tech Helpline analysts can help you identify why a device will not connect, update or respond.
Artificial intelligence is creating additional questions. Agents are using AI for deeper research, communications and new business systems and processes. At the same time, they are navigating subscriptions, privacy settings, browser extensions, mobile apps and connections between platforms.
You do not need to become an expert in every tool. You need a trusted place to turn when you get stuck.
Take advantage of real people providing real answers
Many technology companies now place bots between customers and the help they need. Even simple questions can produce incorrect answers, irrelevant instructions and a frustrating loop that makes reaching a real person feel impossible.
Tech Helpline offers a different experience. Its analysts bring more than 350 combined years of information technology experience, with support available in English and Spanish by phone, email and mobile app.
They understand technology, but more importantly, they understand real estate agents and brokers. They know why MLS access matters, why transaction deadlines cannot wait and why a device failure can affect far more than the device itself.
After 25 years, the technology we all use continues to change. But the value of trusted, knowledgeable and friendly support does not.
The next time you face a technology question, do not wait until it stops your day. Tap into the full value of your Tech Helpline benefit and put 25 years of trusted support to work for your business. Whether you have an AI question or a technology problem, Tech Helpline is ready to assist.
🎉 Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support. Celebrating 25 years of trusted support.🎉
